1. Information we process
- Accounts: email, account ID, sign-in and verification status.
- Learning profiles: nickname, avatar, target band, topics, duration, feedback and practice history.
- Safety: reports, blocks, room and connection logs, and records needed for investigations.
- Tutors: applications, IELTS score reports, verification photos and diagnosis reports.
- Technical information: IP address, device and browser information, error logs and security verification results.
2. Audio and video
Live audio and video connect practice partners. Calls are not routinely recorded. Media may use a TURN relay when direct connections are unavailable. If you choose Record my speech in a video room, temporary local audio from your microphone is transcribed on this device. Your private room history keeps the text and any AI feedback you request. Solo recordings are saved when you save an answer or request AI feedback. Each question keeps its latest saved transcript; earlier AI feedback stays in your history. When you request AI feedback, Saylo sends the question, your confirmed transcript and your saved speaking goals to DeepSeek and saves the feedback privately with that answer.
3. How we use information
- Create accounts, match partners, display history and provide learning feedback.
- Prevent bots, fraud, harassment and other misuse.
- Handle reports and account deletion requests and maintain service stability.
- Understand usage and improve topics, connection quality and the product.
4. Service providers
Hosting, authentication, private storage, email and connectivity providers process data to operate Saylo. The migration uses Vercel, Supabase and Cloudflare. We do not sell personal information or make private tutor documents public.
5. Retention and deletion
Information is retained as needed to provide the service, handle safety incidents and meet applicable obligations. Account deletion removes or anonymises profile information and tutor files. De-identified reports may be retained as necessary to protect other users.
6. Your choices
You can change your nickname, manage blocks, sign out and delete your account in Settings. Send privacy, access or deletion enquiries through Feedback or email 450272164@qq.com .
7. Security
We use access controls, private storage, expiring links, encrypted transport and backups. Use a unique password and keep your email account secure.